Shipping policy
This policy explains how and when orders from the One Nation online shop (shop.onenation.org.au) are sent. If you have a question that isn't answered here, email shop@onenation.org.au or call 1300 857 466.
Where we ship from
Orders are packed and dispatched from our fulfilment warehouse in South East Queensland and delivered by Australia Post.
Processing and dispatch times
- Most orders are dispatched within 1–2 business days of being placed.
- Orders placed on weekends or Queensland public holidays are processed on the next business day.
- During campaigns, product launches and other busy periods, dispatch may take a little longer. We'll contact you if your order will be delayed beyond 5 business days.
- Pre-order items are dispatched when stock arrives. If your order includes pre-order and in-stock items, we may hold the whole order until everything is ready, unless we tell you otherwise.
Shipping options and costs within Australia
| Option | Cost | Available for |
|---|---|---|
| Australia Post – Envelope | $2.00 | Small, flat items up to 20 g (for example stickers) |
| Standard (Australia Post) | $15.00 | Orders up to 20 kg |
| Express (Australia Post) | $20.00 | Orders up to 20 kg |
| Free Shipping | Free | Orders of $125.00 or more (after discounts), sent by standard delivery |
The options available for your order, and the final shipping cost, are shown at checkout before you pay. All prices are in Australian dollars and include GST.
Delivery times
Once dispatched, delivery times are set by Australia Post and depend on the service you choose and your location. Express is generally faster than Standard, and regional and remote addresses can take longer than capital cities. Delivery times are estimates, not guarantees.
Tracking
When your order is dispatched you'll receive an email with your Australia Post tracking number. You can also see your order status by logging in to your account.
International orders
We can send most items overseas by Australia Post. The shipping cost is calculated at checkout based on your address and the weight of your order. Any import duties, taxes or customs charges in the destination country are the responsibility of the customer. International delivery times vary by country and customs processing.
Delivery addresses
- Please check your delivery address carefully before placing your order. We can't be responsible for orders sent to an incorrect address supplied at checkout.
- We deliver to PO Boxes and Australia Post Parcel Lockers.
- If you need to change your address, email us as soon as possible. Once an order has been dispatched we can't change the address.
- Orders returned to us because they couldn't be delivered (for example an incorrect address or an uncollected parcel) can be re-sent at the customer's cost.
Shipping protection
At checkout you can choose to add optional shipping protection. If your protected order is lost, stolen or damaged in transit, you can lodge a claim through our File a claim page.
Lost, damaged or incorrect orders
If your order hasn't arrived within the expected time, or arrives damaged or with the wrong items, email shop@onenation.org.au with your order number (and photos for damaged items) as soon as possible. We'll work with you and Australia Post to resolve it in line with the Australian Consumer Law. See our Returns and Store Credit Policy for more information.
Alcohol
Alcohol products shown on this store are sold and shipped by Nil Desperandum, not by the One Nation shop. Their own shipping and delivery terms apply to those purchases.
Changes to this policy
We may update this policy from time to time. The version on this page applies to orders placed after it was published.